FAQs

Are our powder products non-toxic?

All of our powder products are filled with food-safe, non-toxic, non-hazardous colored powder!

What is our Domestic Shipping policy?

Domestic Shipping Times: 

  • Dependent on the option selected at check out and are based off domestic USPS time delivery estimates. 

  • 1-3 days Priority

  • 1-2 days Priority Express

    For insurance on your shipment you must select at least Priority Shipping, and for a time guarantee, you must select Priority Express. All postal insurance claims must be made by the buyer with the post office. We only ship to the address on the order, and changes can not be made once the order is placed.

    A tracking number will be shipped to you when the order is fulfilled to the email address on your account. We take responsibility for delivering the product to the post office and hand over control of your package from that point on to the USPS. If you have any questions about delivery or shipping please direct your questions to the post office since they will have more insight then we will into the situation.

    What is our International Shipping policy?

    International Shipping Times (Canada Included): 

    • Dependent on the option selected at check out and are based off USPS international time delivery estimates.

    • First class varies by location (they don't give any time estimate - see note)

    • Priority is estimated 6-10 business days

    • Priority express is 3-5 business days

    **Please note: USPS First-Class International shipments can take up to 8 weeks to be delivered. They don't always take that long, and they are usually delivered before that time, but we kindly ask that you please wait until at least 6 weeks before contacting us.
    It can take quite a bit of time for the shipment to get through Customs as well as get sorted through your local postal carrier.

    A tracking number will be shipped to you when the order is fulfilled to the email address on your account. We take responsibility for delivering the product to the post office and hand over control of your package from that point on to the USPS. If you have any questions about delivery or shipping please direct your questions to the post office since they will have more insight then we will into the situation.

    What is our return policy?

    We accept returns, exchanges, or cancellations for non-sale items! All sale items are final sale, but your satisfaction is our #1 priority! Please do not hesitate to reach out to us if there are any issues regarding your order, and we will do what we can to help!

    How can we order the reveal if we do not want to know the gender before the reveal?

    First, select the 'secret' option within the product listing. Once you have done this, you have two options:

    1. Proceed to checkout. Then, please have your Dr., nurse, or friend email jon@poofthereitis.com along with your order number, name of person being shipped to, and the results! You will receive a shipped notification, but don’t worry! We will print your order off and hold it to the side until we receive the secret results! We will then package your order as soon as possible with no color indicators and have it on its way to you! 

    2. Add the secret option item to your cart. Click the cart icon in the top right corner, and add a note to your cart. This option is ideal if a friend or family member is ordering for you, and you want your reveal to come un-labeled.

    How are the gender reveals labeled?

    • Each ball (with the exception of the gender reveal football) will have a removable pink or blue yarn tied to it. Our footballs are not labeled.

    • All cannons are labeled the color on the bottom of the cannon with an easily removable sticker. 

    • Hockey pucks are only labeled when both colors are ordered and they have a small easily removable sticker

    • Burnouts are only labeled if both colors are ordered and they will have a small color tab 

    • Practice cannons are labeled stating white

    How do the invitation + décor digital downloads work?

    Purchasing Process:

    1. Add the invitation to your cart and purchase

    2. This will prompt an email from Corjl

    3. Follow the link to access your editable invitation

    4. Edit, save, and download the file as JPG or PDF

    5. U N L I M I T E D Printing :)

    Collection Elements: 

    • 5" X 7" Invitation

    • 8.5" X 11" Old Wives Tales

    • 8.5" X 11" Voting Ballot

    Printing: 

    • JPG file to email or post your invitations

    • JPG can be printed at a photo lab

    • PDF can be printed from home or a print shop

    • Not compatible with Vista Print

    • We recommend #110 LB paper

    What if my packages is delayed, lost, or damaged during the shipping process?

    Your reveal is our priority, and we look forward to ensuring a positive experience with our products. We will always to whatever we can to rectify any issues that occur during the transit process. Unfortunately, we do not have control over your package once it is scanned in by the post office. We make sure our packages are packaged securely in 200lb crush proof boxes, so that they arrive to you safely, but once the shipment has left our hands, we are no longer the responsible party. Please double check during checkout to ensure that your address is correct. We can not be responsible if the package is sent to a wrong address.
    In the event that your package is 'marked return to sender' due to an 'incorrect', 'no such number', or 'unable to forward' address, we are not responsible. We are happy to reship the package to a new address provided by the customer at the customer's expense.
    In the unfortunate event that your package is stolen, damaged, lost, or delayed, please contact USPS at 1-800-275-8777 or contact your local post office directly.

    Do We Offer Discounts for Bundles?

    • We offer wholesale pricing for retailers interested in carrying our products, which begins at a minimum order of $500.

    • We also offer highly customizable $.99 invitations and paper décor in an instant digital download format! Definitely check those out to find the perfect invitations to match your theme at a great price!

    • The best part is that we offer FREE Shipping for orders over $35, so let us be your one-stop shop for your event, and you can save on shipping!

    Didn't see your question? Send us a chat in the bottom left corner, and let us know how we can help!