Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging unopened.
- Returned items must have no visible signs of wear or use
- If your order has been customized in any way such as being marked secret it can not be returned.
To initiate a return, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
- Send reply to me @ Tori@poofthereitis.com with your order confirmation email to request which products you would like to return
- Send Tracking Number of your Return
- Any shipping fees the customer will need to pay
- 15% restocking fees the customer will need to pay
- Please Email Me @ Tori@poofthereitis.com if you have any questions