Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 14 days of purchase. You can return your product for store credit, different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging unopened.
  • Returned items must have no visible signs of wear or use
  • If your order has been customized in any way such as being marked secret it can not be returned.

To initiate a return, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

  1. Send reply to me @ Tori@poofthereitis.com with your order confirmation email to request which products you would like to return
  2. Send Tracking Number of your Return

Additional Information:

  • Any shipping fees the customer will need to pay
  • 15% restocking fees the customer will need to pay
  • Please Email Me @ Tori@poofthereitis.com if you have any questions