Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

  • Returned items must be returned in original box never opened.
  • If your order has been customized in any way such as being marked secret (no labels) it can not be returned.
  • Discounted (coupon used) items are final and cannot be returned or exchanged.
  • No partial returns (Example: pink and blue ordered and return pink)

To initiate a return, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

  1. Send reply to me @ Tori@poofthereitis.com with your order confirmation email to request which products you would like to return
  2. Send Tracking Number of your Return

Additional Information:

  • Must be delivered back to us within 14 days of purchase
  • Any shipping fees (both ways) the customer will need to pay
  • 15% restocking fees the customer will need to pay
  • Please Email Me @ Tori@poofthereitis.com if you have any questions